Factoring Services

Written Statement of Services

Following a recent review of the Code of Conduct for Property Factors by the Scottish Government, Partick Works Limited have issued an updated written statement of services to you by email or post in August 2022, which is now in 2 parts.  Part 1 will outline our obligations and service levels and part 2 will … Continued

Support for Owners

We offer a range of practical support and we will signpost you to the relevant agencies for help and advice.

Environmental Services

We will carry out an annual visit to check the general condition of the close, backcourt and bin areas.

Waste Management

Backcourt Maintenance Services are carried out by Caledonian Maintenance Services.

Garden Maintenance

Backcourt Maintenance Services are carried out by Caledonian Maintenance Services.

Close Cleaning and Close Window Cleaning

Close Cleaning and Close Window Cleaning Services are carried out by Tenement Steps

Building Insurance

PWL offer customers fully Comprehensive Buildings Insurance cover under our block policy with Allied World Assurance Company Ltd. .

Customer Charter Service Standard

The PWL Customer Charter Service Standard outlines what customers can expect when they receive a service from PWL.

Factoring Newsletters

We distribute a Quarterly Factoring Newsletter by email to keep our customers informed and provide useful information and helpful advice.

Common Repairs

Please complete the online form to report a common repair at your property, or you can call our Repairs Team on 0300 303 1703.
Repairs Response Times

The Company defines all common repairs in terms of:

Emergency Repairs
Response within 4 hours

Non Emergency Repairs
Response within 7 working days

Emergency Common Repairs

This category includes any common repair which is required to avoid serious damage to property or risk to health and safety, e.g.:

Water burst
Dangerous masonry, loose slates, chimney heads, etc.

These repairs should be made safe and where possible completed (temporarily if necessary) within 4 hours.

Please note that emergencies involving gas faults in common areas should be reported directly to Transco on 0800 111 999.

Contact details to report an emergency common repair when the office is closed can be found here.

Non Emergency Common Repairs

This category includes those repairs which can wait before being dealt with. These repairs should be completed within 7 working days.

Report a Common Repair

    Latest News

    Office closed for May Holiday Weekends

    Please note that our offices will be closed on Monday 6th, Friday 24th and Monday 27th May for the holiday weekends. Please email factoringenquiries@partickworks.co.uk or if urgent 0141 357 3773, and you will be connected to the out of hours call centre.

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    New Invoice Layout – Q & A

    We’re delighted to be able to provide you with a brief overview, below, of your new look invoice which we hope will assist you with navigating it easily. Page 1:  This provides you with a summary of your account, including the current account balance and last payment made.   Directly below the Account Summary you will … Continued

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    Paper Copy Invoices

    As you will be aware in a bid to reduce our carbon footprint we no longer issue invoices in hard copy by post. Where we use email to communicate with you, your quarterly invoices will be issued to that email address. As per the Factoring Guide, we can provide paper copies of the invoices, once … Continued

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    Block Building Insurance

    Owners and commercial owners included within PWL’s block building insurance policy were recently notified that Allied World Assurance Company now provide cover for building insurance. There has been an increase to the cost of this service from 1st July 2023 of 10.7%. Increases will be applied from this date and will be included on your … Continued

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    Glasgow City Council Stairlighting Maintenance Increase 2023/2024

    PWL received notification on 04 August 2023 from Glasgow City Council of a 12.5% increase being applied to the stairlighting maintenance service for 1 April 2023 to 31 March 2024. Please note that this increase will be applied to your next factoring invoice issued in October 2023.

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    Help during the cost of living crisis

    Help during the cost of living crisis A new website providing information on the wide range of advice and financial support available to people in Scotland has been launched. Developed by the Scottish Government as a ‘one-stop shop’ to help those struggling with the cost of living crisis, the website includes information on help available … Continued

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