Following a recent review of the Code of Conduct for Property Factors by the Scottish Government, Partick Works Limited have issued an updated written statement of services to you by email or post in August 2022, which is now in 2 parts. Part 1 will outline our obligations and service levels and part 2 will … Continued
We offer a range of practical support and we will signpost you to the relevant agencies for help and advice.
We will carry out an annual visit to check the general condition of the close, backcourt and bin areas.
Backcourt Maintenance Services are carried out by Caledonian Maintenance Services.
Backcourt Maintenance Services are carried out by Caledonian Maintenance Services.
Close Cleaning and Close Window Cleaning Services are carried out by Tenement Steps
PWL offer customers fully Comprehensive Buildings Insurance cover under our block policy with Avid Insurance Services Ltd.
The PWL Customer Charter Service Standard outlines what customers can expect when they receive a service from PWL.
We distribute a Quarterly Factoring Newsletter by email to keep our customers informed and provide useful information and helpful advice.
The Company defines all common repairs in terms of:
Emergency Repairs
Response within 4 hours
Non Emergency Repairs
Response within 7 working days
This category includes any common repair which is required to avoid serious damage to property or risk to health and safety, e.g.:
Water burst
Dangerous masonry, loose slates, chimney heads, etc.
These repairs should be made safe and where possible completed (temporarily if necessary) within 4 hours.
Please note that emergencies involving gas faults in common areas should be reported directly to Transco on 0800 111 999.
Contact details to report an emergency common repair when the office is closed can be found here.
This category includes those repairs which can wait before being dealt with. These repairs should be completed within 7 working days.
We are currently updating our IT system and will have limited access to some of our systems between 1-6 November 2023. During this period, we will be prioritising emergency calls only. Thank you for your patience.
Read moreOwners and commercial owners included within PWL’s block building insurance policy were recently notified that Allied World Assurance Company now provide cover for building insurance. There has been an increase to the cost of this service from 1st July 2023 of 10.7%. Increases will be applied from this date and will be included on your … Continued
Read morePWL received notification on 04 August 2023 from Glasgow City Council of a 12.5% increase being applied to the stairlighting maintenance service for 1 April 2023 to 31 March 2024. Please note that this increase will be applied to your next factoring invoice issued in October 2023.
Read moreHelp during the cost of living crisis A new website providing information on the wide range of advice and financial support available to people in Scotland has been launched. Developed by the Scottish Government as a ‘one-stop shop’ to help those struggling with the cost of living crisis, the website includes information on help available … Continued
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Report a common repair